Microsoft Teams is a great collaborative software that is packed to the brim with top of the line features. That can help you get the most out of your remote workflow. One of the most popular and newly introduced features of Microsoft Teams. That has been widely appreciated is the ability to enable Live captions. This allows you to read transcripts of people that you are collaborating within real-time while calling them. In this article, we are going to talk about Live Captions in Microsoft Teams are not available. What you can do about it? Let’s begin!
Have you tried to use Live captions in Microsoft Teams? Are you facing issues? Have you been unable to use it? Let’s look at some of the common reasons why this feature might not be currently available to you.
Make sure it is turned ON
Live captions do not work automatically. If you have not turned it on manually then there is a huge chance that the feature is still off. In order to enable live captions, click on the ‘3-dot’ menu icon at the bottom of your screen in the calling bar beside the end call button. This will open up a sub-menu where you will see an option titled ‘Turn on live captions’. Clicking on it will enable live captions for your current meeting.
Live captions are also not available for now during one on video calls. So in case, you are trying to call someone directly and video chat with them. Then live captions will be available to you. For now, Microsoft believes that live captions are more effective in meetings where multiple people will be joining each other to collaborate on different projects. Because of this, it might be really very difficult for non-native English speakers to comprehend the accent of native English speakers and vice-versa. This is where live captions help you by enabling you to understand the other participants in a meeting much more clearly and efficiently.
What you can do about it?
Note: If you want live captions in a video call where someone is trying to call you, you will need to disconnect and set up a meeting with them to be able to get live captions with your talk with them.
- Open Microsoft teams and click on ‘Calendar’.
Note: This method works for the web version as well as the desktop and mobile application.
- Click or Tap on ‘Schedule’.
- Now select ‘Meet now’ and then ‘Join Now’ on the next subsequent page.
- You will now see the option to ‘Invite’. Click on it and send the invite to the person that you want to chat with.
- Once the meeting starts, click/tap at the ‘3-dot’ menu icon at the bottom of your screen in the calling bar.
- Then select the option titled ‘Turn on live captions’.
Live captions should now be enabled in your video call which should allow you to understand the other person much better.
Live Captions in Microsoft Teams – audio calls
captions that are live are still currently in its initial release phase. Because of this, Microsoft is still testing its major functionality across devices and services. Live captions are currently not available for audio calls. If you have been initiating VoIP calls with someone and find that the Live captions feature is missing, it is because Microsoft does not support this feature for audio calls yet.
What you can do?
So for now, you can set up a meeting as shown above to get Live Captions available on the call.
Are you using the latest version of the Microsoft Teams app if you are on a mobile device?
Live captions were introduced for desktop users back in December 2019. Microsoft recently updated its mobile app in the 2nd week of March which enables live captions for mobile users as well. If you are using Microsoft Teams on a mobile device then ensure the app is updated to its latest version. Previous versions do not support live captions. You can use the links below to directly open the app in your phone’s marketplace and check for a pending update if any.
We hope this guide helped answer most of your queries about Microsoft Teams. Do you have any more questions? Feel free to ask your questions or share your views with us in the comments section below.
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