Whenever you guys start your computer the keyboard and mouse stop working at the welcome screen and you don’t really know what to do in this situation. Then just don’t worry we will troubleshoot this issue shortly. The problem actually occurs if you have recently updated to Windows 10. As the old drivers, many times become incompatible along with the new version of Windows. It doesn’t even matter if you guys use a USB or PS/2 mouse or also keyboard as both of them will be stuck on the welcome screen. And you guys won’t be able to restart your PC, you have to manually power off via holding the power button. Just read this article to know all about Fix Keyboard and Mouse Not Working in Windows 10. Let’s start!
A lot of time the mouse and keyboard work in Safe Mode, however, sometimes it doesn’t so you guys have to manually check that. However, if the keyboard and mouse work then it’s possibly a driver problem as well. So the mouse and keyboard drivers might actually have become corrupted, outdated as well as incompatible along with your Windows. However, it’s also possible that some 3rd party software or also the driver is conflicting with mouse and keyboard drivers. That might also be causing the issue.
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Fix Keyboard and Mouse Not Working in Windows 10
Now the issue can be caused due to number things including the above-listed reasons. Such as hardware issues, Windows turning off system USB ports, Fast Startup issues as well. So without wasting any further time let’s see how you can actually Fix Mouse and keyboard not working in Windows 10 along with the help of the below troubleshooting guide.
Before moving forward please try to check your hardware actually:
- Unplug all USB attachments and then restart your PC and then again plug in your mouse and keyboard
- Now unplug your USB Mouse and then again plug it back after a few minutes
- Try to use a different USB Port and then see if it works
- Now check if other USB devices are working or not as well
- Also, make sure the cable connecting USB Ports aren’t damaged
- Try to check your USB Device on another PC in order to verify if it’s working or not as well
- Just make sure that there’s no dirt blocking USB Ports
- If you guys use a Wireless Mouse, then try resetting it
Boot into Safe Mode | Keyboard and Mouse
If some other driver, as well as 3rd party software, is conflicting along with Mouse and Keyboard. Then the Safe Mode will help you guys fix the issue. Just boot into Safe Mode using the above method, first power off your PC whenever Windows 10 loads. Let’s do this a couple of times in order to boot into Recovery Environment then choose Safe Mode with networking. Now see if you guys are able to use Mouse and Keyboard normally and if it works. Then uninstall all the 3rd party apps and programs. Also, make sure to try the below methods in Safe Mode if your mouse, as well as keyboard, works.
Now try to use USB or Wireless Mouse or use a PS2-connector mouse. Also, use the On-screen keyboard in order to access your system and then try the following method:
Run the Hardware and Devices troubleshooter
- Tap on the Windows key + R button in order to open the Run dialogue box.
- Now type ‘control‘ and then click on Enter.
- Just search Troubleshoot and tap on Troubleshooting.
- Next, tap on View all in the left pane.
- Just tap and run the Troubleshooter for Hardware and Device.
- Now the above Troubleshooter may be able to Fix Mouse and keyboard not working in Windows 10.
Turn off Filter Keys
- You need to type control in the Windows Search then tap on Control Panel.
- Now inside Control Panel just tap on Ease of Access.
- Then you need to again tap on Ease of Access.
- On the next screen scroll down and then choose the Make the keyboard easier to use option.
- Just make sure to uncheck Turn on Filter Keys under Make it easier to type.
- Tap on Apply followed via OK.
- You need to reboot your PC to save changes and then see if you are able to Fix Mouse and keyboard not working in Windows 10.
Uninstall Keyboard drivers
- Tap on Windows Key + R and then type devmgmt.msc and click Enter to open Device Manager
- Just expand keyboards and then right-click on your keyboard device and choose Uninstall.
- If asked for confirmation, choose Yes/OK.
- Now reboot your PC to save changes and Windows will automatically reinstall the drivers as well.
- If you guys are still not able to Fix Mouse and the keyboard not working in Windows 10. Then make sure to download and install the latest drivers of the Keyboard from the manufacturer’s website as well.
Uninstall Sypnatic Software
- You need to type control in the Windows Search and then tap on Control Panel.
- Now tap on Uninstall a program and find Sypnatic in the list.
- Then right-click on it and choose Uninstall.
- Just reboot your PC and see if you guys are able to Fix Mouse and keyboard not working in Windows 10.
Disable Fast startup
- Tap on Windows Key + R and then type control and click on Enter to open Control Panel.
- Tap on Hardware and Sound and then click on Power Options.
- Then from the left window pane and choose “Choose what the power buttons do.“
- Now tap on “Change settings that are currently unavailable.“
- Just uncheck “Turn on fast startup” and tap on Save changes.
Update Keyboard Drivers
- Tap on Windows Key + R and then type “devmgmt.msc” and click on Enter to open Device Manager.
- You expand Keyboard then right-click on Standard PS/2 Keyboard and choose Update Driver.
- First, choose Search automatically for updated driver software and then wait for Windows to automatically install the latest driver.
- First, just choose Search automatically for updated driver software and wait for Windows to automatically install the latest driver as well.
- Now on the next screen tap on “Let me pick from a list of available drivers on my computer.“
- Choose the latest drivers from the list and then tap on Next.
- Just reboot your PC in order to save changes.
Workaround the problem
- Tap on Windows Key + R and then type devmgmt.msc and click on Enter.
- Now just expand Keyboard then right-tap on Standard PS/2 Keyboard and choose Update Driver.
- Choose “Browse my computer for driver software.“
- Now on the next screen, just tap on “Let me pick from a list of available drivers on my computer.“
- You need to uncheck Show compatible hardware and choose any driver except the Standard PS/2 Keyboard.
- Just reboot your PC to save changes and then again follow all the above steps except the above one. Since this time choose the correct driver (PS / 2 standard keyboard).
- Now again Restart your PC and see if you are able to Fix Mouse and keyboard not working in Windows 10.
Enable Legacy USB Support in BIOS
- You need to turn off your laptop, then turn it on and simultaneously tap on F2, DEL or F12 (depending on your manufacturer) in order to enter into BIOS setup.
- Now navigate to Advanced via the arrow keys.
- Head to USB Configuration and then disable USB legacy support.
- Now exit saving changes and check if you’re able to Fix Mouse and keyboard not working in Windows 10.
System Restore | Keyboard and Mouse
Whenever your computer boots up, interrupt the power supply as well as hold the power button in order to switch off your system. Just do this a couple of times when Windows 10 is loading, in order to boot Windows in recovery mode. When the PC boots into Recovery Mode try System Restore in order to fix the issue.
- First on choose an option screen, tap on Troubleshoot.
- On Troubleshoot screen, tap on the Advanced option.
- At last, click on “System Restore” and you need to follow onscreen instructions to complete the restore.
- Just restart your PC and then this step may have Fix Mouse and keyboard are not working issue.
You guys could also try Boot into Last Known Good Configuration (advanced) and then see it does have any effect on your PC.
Conclusion
Well, That is all from my side. If you want to know more about this article or have any queries. Then feel free to ask me anything in the comments section below.
Have a Good Day!
