It is more common than it seems: you try to connect your iPhone, iPad or iPod to your computer through iTunes and notes that the device has not been recognized. If you have been through this situation or is currently happening, then we share a short guide so you can solve the problem and correctly connect your device to your computer.
So you can connect your iOS device correctly
First, we advise you to make sure you have the latest version of iTunes installed on your computer. In the same way, it is necessary that the software of your Mac or PC is updated, because otherwise, it is possible that conflicts are generated.
On the other hand, when you connect the device remember that it must be on and that, when you see the first alert, you must unlock the device and press the option ‘ Trust’.
It is also important that you disconnect all USB accessories from the computer, except the device, that you test each USB port to see if it works and even, that you try another Apple USB cable. If none of the above works, we recommend restarting the computer and the iPhone or iOS device that does not connect to iTunes.
Connect your device to iTunes from Mac
Here are some steps you can follow to connect your iOS device to iTunes from Mac.
Step 1: Hold the Command and alt keys, click on the Apple menu and select System Information or System Report.
Step 2: In the list on the left, select USB.
Step 3: If your iOS device appears in the USB Device Tree, uninstall the third-party security software. Otherwise, contact Apple Technical Support.
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