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How to Fix Google Authenticator Not Working Uplay

Google Authenticator Not Working
Written by Kelly Houstan

So, what to do if the code provided via the Google Authenticator is invalid for Uplay application actually. In the event, your Google Authenticator app is actually generating incorrect 2-Step Verification codes. A lot of Uplay users reported that a lot of time. Google Authenticator provides them with the wrong codes, and due to this. They cannot just connect to the service & play their favorite games. Just read this article to know all about How to Fix Google Authenticator Not Working Uplay. Let’s begin!

In order to solve this issue, many users have synchronized the Google Authenticator application along with Uplay. However, even this process needs them to use the 2 step authentication method as well.

How to Fix Google Authenticator Not Working Uplay

Uplay: It is basically a digital distribution, digital rights management multiplayer, and also communication service developed via Ubisoft. They also offer this service on multiple platforms (PC, PlayStation, Xbox, Nintendo, as well.)

Entered wrong authenticator code: Although the generated app code is displayed along with one space after the first three letters. That is inside the Google Authenticator app, uPlay would actually reject the code if it contains any spaces as well.

Time correction for codes is out of sync: Time correction is another really famous culprit that might reject the codes generated via Google Authenticator. Basically, if the user is actually traveling between multiple time zones. Then time correction may also go out of sync inside the Google Authentication app.

Date & time is incorrect on mobile devices: So, whenever the date & time and timezones are incorrect along with the region, then Google Authenticator generates faulty codes. A lot of users have also resolved this issue through setting the correct values and then restarting the device.

An internal glitch in uPlay: In the beginning, the two-factor implementation on uPlay was actually full of bugs, and it is still too many degrees. In a lot of cases. The users were not able to access their account after just following the most common fixes since the only fix available was just to open a support ticket to Ubisoft’s Desk.

But, if you are currently struggling to resolve this problem, then this article will definitely help you find the best strategies to fix Uplay Google Authenticator not working: 

Syncing the Time Correction for Codes 

Because of different time zones sometimes, the code ‘receiving time’ and also the device time may vary because of which the Google Authentication not working error occurs. So, just syncing the time correction for codes, your error may resolve.

To sync the time correction for codes in Google Authenticator, you have to follow the below steps:

Note: The steps mentioned below in order to sync the time correction for codes are the same for all the platforms such as Android, iOS, as well.

  • First, open the Google Authenticator app on your mobile device through clicking on its icon.
  • Now inside the app, tap on the three-dot icon available at the top right corner of the screen.
  • A menu will also open up. then, tap on the Settings option from the menu
  • Now under Settings, click on the Time correction for codes option.
  • Then under Time correction for codes, then tap on the “Sync now” option.

Typing the Google Authenticator Code without Spaces

Whenever the Google Authentication code is generated you guys will be able to access your Uplay account. It basically contains three numbers, then space, and again three numbers. Generally, in order to avoid any mistake whenever entering the code, folks just copy the code and paste it wherever they need it.

However, in Uplay, whenever entering the code you have to keep in mind that the code should be entered without even any space. That is if you guys have copied and pasted the code, then after pasting the code you have to remove the space between the numbers otherwise. It will basically consider the wrong code, and then you will keep on getting the Google Authentication error. So, after removing the space in the Google Authentication code, most probably your error may also be resolved.

Setting the correct Date and Time on Mobile Devices   

Many times, your mobile device time and date are not even set according to your region due to which the Google Authentication code may also provide some error. Setting the time and date of your mobile device according to your region, then your problem may resolve.

In order to set the date and time of your Android mobile device, you have to follow the below steps:

  • You have to open the Settings of your phone through clicking on the settings icon.
  • Just under Settings, you hav to scroll down and reach the additional settings option and then tap on it.
  • Now, under Additional Settings, then tap on the Date & Time option.
  • Then under Date & time, make sure toggles associated along with the Automatic date & time and Automatic time zone are enabled. If not, then just enable them through toggling on the button.
  • You hav to Restart your device.

To set the date and time of your iOS mobile device, follow the below steps:

  • You need to open the Settings of your iOS device.
  • Then under Settings, then tap on the General option.

Google Authenticator Not Working

  • Now under General, click on Date & time and then set it to Automatic.
  • Then again under settings, tap on the Privacy option.
  • Now under Privacy, click on Location Services and just set it to always use for Google Authenticator app.
  • Now restart your device.

When you guys complete the above steps, restart your device, then enter Google Authenticator code now, and your problem will also resolve.


Well, That is all from my side. If you want to know more about this article or have any queries. Then feel free to ask me anything in the comments section below.

Have a Good Day!

Also See: How to Fix Mouse Freezes or Stuck Issues

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Kelly Houstan

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